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216 East Ontario Street, Chicago, Illinois 60611
 
Fairfield Inn & Suites Chicago Downtown Hotel Manager's Special

General

  • What is check in/check out time?

    Our check in is at 3pm and check out is at 12pm. We would be more than happy to hold your luggage prior or post check in/out times if needed complimentary.
  • Do you allow smoking in the hotel?

    Marriott International has a smoke-free policy. If a guest smokes in the hotel, he or she is penalized a $250 deep-cleaning fee. We take pride in a clean, smoke-free environment for all our guests to enjoy comfortably.
  • How much do you charge for high speed Wi-Fi Internet access?

    We are pleased to offer complimentary Internet access in all public spaces and guest rooms. Guest rooms also have complimentary wired Internet access, if needed.
  • Do you have a fitness center? What kind of equipment does it have? What are the hours?

    We do offer a 24-hour fitness center, with keyed access. It is located on the 2nd floor, equipped with 2 treadmills, 1 elliptical machine and is available from 6am-11pm.
  • Do you offer room service? What are the hours?

    We offer room service from Chicago's Famous Gino's East. The hours are from 10am-10pm. Room service cannot be charged to the room at this time and a credit card will be requested upon your order.
  • Do you have a business center?

    Our business services are located on the main floor in our lobby. We have 2 computer kiosks and 1 desktop computer with printing capabilities. Additional services or requests can be accommodated at the front desk such as copies and faxing.
  • Do you have ADA accessible rooms?

    Yes, we have ADA accessible rooms available upon request. It is highly recommended to contact the hotel in advance when requesting an ADA accessible room. We have 3 double/doubles and 2 suites with roll-in showers.
  • Can I have a package shipped to the hotel?

    We would be happy to receive a package on your behalf. Please notate on the package that you are a guest at the hotel, including your arrival date, so we can have your package ready upon your arrival to the hotel.
  • Where can I access an ATM?

    The ATM is located in the lobby on the main floor near the Front Desk, which charges a $3.00 fee.
  • What amenities are included in the rate?

    We include a delicious hot breakfast complete with scrambled eggs and pork sausage, complimentary Wi-Fi internet access, complimentary access of the fitness and business centers, and complimentary local phone calls.
  • Where is breakfast and what are the hours?

    Breakfast is located on the 2nd floor and is available from 6-10am.

Transportation/Directions

  • How do I get to the hotel?

    There are many options when traveling to the hotel depending upon your personal choice of public transportation or driving. You will not need a car when you are visiting Chicago, so please plan accordingly. Below are a few simple options: Take the Metra or Amtrak to downtown and a quick 10 minute taxi ride.
    Take the Red Line CTA to the Grand Station and walk 3 blocks east on Grand, 2 blocks north on Michigan Avenue, and 2 blocks east on Ontario Street.
    Take I-90E and exit Ohio Street, turn left on Fairbanks, and left Ontario Street. Take I-290E or 94W, merge to 1-90W and exit Ohio Street, turn left on Fairbanks, and left Ontario Street
  • Do you offer free shuttle service from the airport?

    We do not offer free shuttle service to and from the airports but we refer all guests to utilize Airport Express shuttle service at 1-888-284-3826 or http://www.airportexpress.com/. Rates vary depending upon the number of people in your group.
  • What are the cross streets of the hotel?

    We are located on Ontario Street, between St. Clair and Fairbanks.
  • Do you have onsite parking? How much is parking?

    We partner with Erie Ontario Self-Parking garage, located on Ontario and Fairbanks. There is an entrance on Ontario and Erie Streets. Self-parking is $38 per day without in and out privileges. Valet Parking is $55 per day, inclusive of in and out privileges. Please allow 10-15 minutes for valet service to return your car upon departure.
  • What is the cost and how long is the ride from Midway Airport or O'Hare Airport?

    Both Airports are about a 30 minute drive from the hotel without traffic and about an hour during morning and evening rush hour traffic. A taxi ride is approximately $30-40.
  • Where is the closest train stop?

    The closest train stop is the Red Line Grand Station. It is 5 blocks from the hotel, next to Bed Bath and Beyond.
  • Where can I pick up the Hop On Hop Off Trolley?

    The closest pick up stop for the Trolley is on Fairbanks and Illinois Streets. 
  • Is there a shuttle to Navy Pier?

    The closest Navy Pier shuttle is at Grand and St. Clair; http://www.navypier.com/visit_us/trolley.html. The shuttle runs May 24-September 2.The hours are as follows:
    Monday - 10:00 a.m. - 10 p.m.
    Tuesday - 10 a.m. - 10 p.m.
    Wednesday - 10 a.m. - 10:30 p.m.
    Thursday - 10 a.m. - 10 p.m.
    Friday - 10 a.m. - 12:30 a.m.
    Saturday - 10 a.m. - 12:30 a.m.
    Sunday - 10 a.m. - 10 p.m.
  • Which bus travels to the Museum Campus? (Shedd Aquarium, Field Museum, Adler Planetarium)

    Which bus travels to the Museum Campus? (Shedd Aquarium, Field Museum, Adler Planetarium)

Reservations

  • Do the guest rooms offer a roll-a-way and/or pack-and-play? Is there a charge?

    Roll-a-ways and pack-and-plays are based on availability. There are no additional charges for these amenities. Please request these additional amenities prior to arrival.
  • What is the minimum age requirement to check in to the room?

    You must be 18 years old with a valid ID upon check-in.
  • What is your cancellation policy?

    The hotel has a 24-hour cancellation policy. Reservations must be cancelled prior to 3pm the day prior to check-in.
  • Do you have connecting rooms?

    Our double/doubles have connecting capabilities. Please contact us to confirm specific rooms to adjoin prior to check-in.

Local Area

  • What are the closest banks?

    The closest banks to the hotel are Bank of America, Chase, and BMO Harris
  • Where is the closest convenience store?

    There are two Walgreens Pharmacies within walking distance to the hotel. One is located on Michigan Avenue and Chicago and is a full pharmacy, about 5 blocks from the hotel. There is a second location inside Northwestern hospital in the main lobby located right behind the hotel but has a limited supply of medication. 7-Eleven is located on Ohio and St. Clair, 2 blocks away.
  • What time to the stores open on Michigan Avenue?

    Most of the stores open at 10am.
  • Where is the nightlife?

    There are two main locations downtown for nightlife, River North on Hubbard Street and in the Gold Coast on Rush and Division. These areas consist of restaurants, bars, lounges, and dance clubs.

    Accounting

  • I have questions about my bill. Who can I contact?

    Please contact Tasci Gibson, Assistant General Manager, with any billing questions. She can be reached at 312-596-9061 or tgibson@smashotels.com.
  • What forms of payment are accepted?

    We accept MasterCard, Visa, American Express, Diners Club, cash, and a pre-paid company check (must be received 2 weeks prior to check-in. We DO NOT accept personal checks) to pay for guest room charges. If you choose to pay for your stay with cash or company check, $100.00 cash per night is required to be held for incidental charges.
  • Where is the nightlife?

    There are two main locations downtown for nightlife, River North on Hubbard Street and in the Gold Coast on Rush and Division. These areas consist of restaurants, bars, lounges, and dance clubs.

Group Blocks and Meetings

  • How do I book a meeting?

    We offer meeting space for 12 attendees with flexible food and beverage requirements. Our meeting space is inclusive of a screen, whiteboard, and projector. Contact the sales department for additional information on pricing and availability at 312-787-3777, rmolina@smashotels.com.
  • Do you offer special group rates?

    Yes, we offer group rates for room blocks of 10 or more guest rooms on a peak night. Contact the sales department for additional information on pricing and availability at 312-787-3777 or srowe@smashotels.com.
  • Still Have a Question?

    Contact Us: 312-787-3777
    Tasci Gibson, Assistant General Manager, tgibson@smashotels.com

    Stefanie Rowe, Director of Sales and Marketing, srowe@smashotels.com

Fairfield Inn & Suites Chicago Downtown/Magnificent Mile Hotel - Illinois (IL) Located at
216 East Ontario Street, Chicago, Illinois 60611
Phone: 312-787-3777 | Fax: 312-787-8714
http://www.fairfieldsuiteschicago.com/
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