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Chicago, Illinois 216 East Ontario, Chicago, Illinois 60611 216 E. Ontario St, Chicago, IL 60611
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Frequent Asked Questions



  • Our check in is at 3pm and check out is at 12pm. We would be more than happy to hold your luggage prior or post check in/out times if needed complimentary.
  • Marriott International has a smoke-free policy. If a guest smokes in the hotel, he or she is penalized a $250 deep-cleaning fee. We take pride in a clean, smoke-free environment for all our guests to enjoy comfortably.
  • We are pleased to offer complimentary Internet access in all public spaces and guest rooms. Guest rooms also have complimentary wired Internet access, if needed.
  • We do offer a 24-hour fitness center, with keyed access. It is located on the 2nd floor, equipped with 2 treadmills, 1 elliptical machine and is available from 6am-11pm.
  • We offer room service from Chicago's Famous Gino's East. The hours are from 10am-10pm. Room service cannot be charged to the room at this time and a credit card will be requested upon your order.
  • Our business services are located on the main floor in our lobby. We have 2 computer kiosks and 1 desktop computer with printing capabilities. Additional services or requests can be accommodated at the front desk such as copies and faxing.
  • Yes, we have ADA accessible rooms available upon request. It is highly recommended to contact the hotel in advance when requesting an ADA accessible room. We have 3 double/doubles and 2 suites with roll-in showers.
  • We would be happy to receive a package on your behalf. Please notate on the package that you are a guest at the hotel, including your arrival date, so we can have your package ready upon your arrival to the hotel.
  • The ATM is located in the lobby on the main floor near the Front Desk, which charges a $3.00 fee.
  • We include a delicious hot breakfast complete with scrambled eggs and pork sausage, complimentary Wi-Fi internet access, complimentary access of the fitness and business centers, and complimentary local phone calls.
  • Breakfast is located on the 2nd floor and is available from 6-10am.


  • There are many options when traveling to the hotel depending upon your personal choice of public transportation or driving. You will not need a car when you are visiting Chicago, so please plan accordingly. Below are a few simple options: Take the Metra or Amtrak to downtown and a quick 10 minute taxi ride.
    Take the Red Line CTA to the Grand Station and walk 3 blocks east on Grand, 2 blocks north on Michigan Avenue, and 2 blocks east on Ontario Street.
    Take I-90E and exit Ohio Street, turn left on Fairbanks, and left Ontario Street. Take I-290E or 94W, merge to 1-90W and exit Ohio Street, turn left on Fairbanks, and left Ontario Street.
  • We do not offer free shuttle service to and from the airports but we refer all guests to utilize Airport Express shuttle service at 1-888-284-3826 or http://www.airportexpress.com/. Rates vary depending upon the number of people in your group.
  • We are located on Ontario Street, between St. Clair and Fairbanks.
  • We partner with Erie Ontario Self-Parking garage, located on Ontario and Fairbanks. There is an entrance on Ontario and Erie Streets. Self-parking is $38 per day without in and out privileges. Valet Parking is $55 per day, inclusive of in and out privileges. Please allow 10-15 minutes for valet service to return your car upon departure.
  • Both Airports are about a 30 minute drive from the hotel without traffic and about an hour during morning and evening rush hour traffic. A taxi ride is approximately $30-40.
  • The closest train stop is the Red Line Grand Station. It is 5 blocks from the hotel, next to Bed Bath and Beyond.
  • The closest pick up stop for the Trolley is on Fairbanks and Illinois Streets.
  • The closest Navy Pier shuttle is at Grand and St. Clair; https://navypier.com/trolley/. The shuttle runs May 24-September 2.The hours are as follows:
    • Monday - 10:00 a.m. - 10 p.m.
    • Tuesday - 10 a.m. - 10 p.m.
    • Wednesday - 10 a.m. - 10:30 p.m.
    • Thursday - 10 a.m. - 10 p.m.
    • Friday - 10 a.m. - 12:30 a.m.
    • Saturday - 10 a.m. - 12:30 a.m.
    • Sunday - 10 a.m. - 10 p.m.
  • The 146 bus travels to the Museum Campus; Shedd Aquarium, Field Museum, Adler Planetarium. It can be picked up on Ohio and Michigan Avenue facing southbound and dropped off on Ontario and Michigan Avenue facing northbound.


Local Area

  • The closest banks to the hotel are Bank of America, Chase, and BMO Harris.
  • There are two Walgreens Pharmacies within walking distance to the hotel. One is located on Michigan Avenue and Chicago and is a full pharmacy, about 5 blocks from the hotel. There is a second location inside Northwestern hospital in the main lobby located right behind the hotel but has a limited supply of medication. 7-Eleven is located on Ohio and St. Clair, 2 blocks away.
  • Most of the stores open at 10am.
  • There are two main locations downtown for nightlife, River North on Hubbard Street and in the Gold Coast on Rush and Division. These areas consist of restaurants, bars, lounges, and dance clubs.


  • Please contact Tasci Gibson, Assistant General Manager, with any billing questions. She can be reached at 312-596-9061 or tgibson@smashotels.com.
  • We accept MasterCard, Visa, American Express, Diners Club, cash, and a pre-paid company check (must be received 2 weeks prior to check-in. We DO NOT accept personal checks) to pay for guest room charges. If you choose to pay for your stay with cash or company check, $100.00 cash per night is required to be held for incidental charges.

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